At Manthee, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

We only accept returns for items that arrive defective, damaged, or incorrect. You must notify us of any issue within 7 days of delivery.

We do not accept returns or offer refunds for changes of mind, personal preference, or instances where the item does not fit your expectations. Furthermore, returns will not be accepted if the issue arises from a failure to thoroughly read and understand the product descriptions provided on our store.at are damaged due to misuse or improper handling.

2. Condition of Returned Items

To be eligible for processing, any accepted return must meet the following strict criteria:

  • The item must be completely unused and in the exact condition it was received.
  • It must be in its original packaging with all tags intact.
  • The item must be free from any damage, dirt, or signs of improper handling by the customer.

Returns for items damaged due to misuse or improper handling are not accepted. Returns for items that were poorly read or misunderstood by the customer are also not accepted.

Returns for items that are not in the original condition, that are not in its original packaging, that are not free from damage, dirt, or signs of improper handling will not be accepted, and no refunds will be issued.

3. Return Shipping and Costs

  • If a return is authorized, all return shipping costs are the strict responsibility of the customer.
  • Please note that the logistical cost to ship the item back to us may exceed the original delivery fee paid during purchase. Original shipping charges are entirely non-refundable.

4. Inspection and Refund Calculation

  • Once your return is received at our facility, it will undergo a thorough inspection. If approved, we will calculate the final refund amount.
  • All applicable costs—including the original shipping charges and any administrative or logistical fees incurred—will be deducted from the total. We will then notify you of this final refund amount. The refund process will only proceed upon your explicit agreement to this calculated amount.

5. Refund Processing & Identity Verification

To ensure secure and accurate processing of refunds, all approved refunds will be transferred directly to the customer’s personal bank account. Please note the following strict requirements:

  • Matching Account Details: The provided bank account details must belong strictly to the person who placed the original order. Third-party account transfers are not permitted.
  • Identity Verification: Customers are required to provide valid verification documents, such as their National Identity Card (NIC) number or a clear digital copy of their ID card, to confirm ownership of the account.
  • Written Confirmation: Before the refund is initiated, a clear request or written confirmation from the customer must be submitted, explicitly stating their agreement to the final calculated refund amount along with the complete and verified bank account details.

6. Non-Approval and Package Rejection

If the returned item does not pass our inspection, or if it is sent back without prior authorization, we will not accept the package. In such cases, no refund will be issued, and the item may be returned to the customer at their own expense or disposed of.

How to Initiate a Request

If your item arrived damaged or defective and you wish to report it, please contact our support team immediately with your order details and photographic evidence of the issue:

Phone / WhatsApp: +94 76 788 8158

Email: Info@manthee.lk

7. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out:

Mantheelk
Email: mantheestore@gmail.com
Phone: +94 76 788 8158